These terms apply when you use the website proaireon.com, the Resolve CRM (including its website chat assistant and WhatsApp assistant), or services we provide under the Nexus Stack brand. They are an agreement between you and Proaireon Technologies, a sole proprietorship based in Hyderabad, Telangana, India ("we", "us"). Nexus Stack and Resolve are brands of Proaireon Technologies. By using our website or services, you agree to these terms.
1. Using this website
You may browse this website for information about us and our services. Please don't try to disrupt it, gain unauthorised access to it, or copy its content for commercial use without our permission.
2. Resolve accounts
- Resolve is for businesses. You must be at least 18 and have authority to act for the business you sign up.
- Keep your login details safe. You are responsible for what happens in your workspace and for the people you invite to it.
- Give us accurate information and keep it up to date.
3. Your responsibilities as a business using Resolve
- You are responsible for the personal data of your customers that you collect through Resolve, including telling them how you use it and having a lawful basis (such as consent) under the Digital Personal Data Protection Act, 2023 and other laws that apply to you.
- If you connect WhatsApp, you must follow Meta's WhatsApp Business terms and policies, including only messaging people who have contacted you or agreed to hear from you, and honouring requests to stop.
- You are responsible for the documents and information you give the assistant, and for keeping them accurate and up to date.
- You must not use Resolve to send spam, to mislead people, or for anything illegal.
4. Acceptable use
You must not:
- upload unlawful, harmful or infringing content, or content you have no right to use;
- try to break, overload, probe or get around the security or usage limits of our services;
- copy, resell or reverse-engineer our software, except where the law allows it;
- use our services to collect data about people without a lawful reason.
5. The AI assistant
The assistant's answers are generated automatically from your documents with the help of third-party AI providers. They can be incomplete or wrong. The assistant is not a substitute for professional advice and must not be relied on for emergencies, medical, legal or financial decisions. Review what it says and correct your documents when needed.
6. Your data
Data you put into Resolve belongs to you. We use it only to provide and support the service, as described in our Privacy Policy. You can ask us for an export of your workspace data at any time, and we delete it after you close your account as described in that policy.
7. Fees
Paid plans and custom work are charged as agreed with you in writing (for example, in a quote, proposal or plan page). Prices are in Indian rupees and exclude taxes unless stated. If an invoice stays unpaid after a reminder, we may suspend the service until it is paid.
8. Custom projects
Custom software, website and support work is governed by the written proposal we agree with you. Unless that proposal says otherwise, ownership of the work we create specifically for you passes to you once it has been paid for in full. We may reuse our own general tools, libraries and know-how in other work.
9. Availability and changes
We work to keep our services available and secure, but we can't promise they will always be uninterrupted or error-free. We may improve or change features over time, and we will tell account owners in advance about changes that significantly affect them.
10. Third-party services
Some features depend on other companies' services, such as Meta's WhatsApp Business Platform, cloud hosting and AI model providers. Their own terms apply to those services, and we are not responsible for their outages or changes.
11. Suspension and closing an account
You can stop using Resolve and ask us to close your account at any time. We may suspend or close an account that breaks these terms, puts other users at risk, or is used unlawfully. Where reasonable, we will tell you first and give you a chance to fix the problem.
12. Disclaimer and limit of liability
Our services are provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses (such as lost profits, lost business or lost data), and our total liability for any claim relating to our services is limited to the amount you paid us for the service concerned in the 3 months before the claim arose.
13. Indemnity
If someone makes a claim against us because of content you uploaded or the way you used our services in breach of these terms or the law, you agree to cover our reasonable costs of dealing with it.
14. Governing law
These terms are governed by the laws of India. Courts in Hyderabad, Telangana have jurisdiction over any dispute. We would always prefer to sort out a problem by talking first, so please contact us.
15. Changes to these terms
We may update these terms and will change the "Last updated" date above. If a change is significant, we will tell Resolve account owners before it takes effect.
16. Contact
Proaireon Technologies
Hyderabad, Telangana, India
Email: hello@proaireon.com · Phone: +91 63014 89215